(By Appointment Only)
Heavenly Healing Hands Massage Therapy
The Darwood Building – Suite 207
23360 Chagrin Blvd
Beachwood, Ohio 44122
Phone: (216) 640-6851 call or text
Hours: We offer daytime, evening, and weekend appointments. Limited early a.m. (before 10 a.m.) appointments are available. Everything we do is by appointment so we make ourselves available when clients need us the most. We are also available on some holidays to serve clients during times when they are off from work.
Session Deposit: When booking an appointment before 10 a.m. or after 7 p.m. we require a $30 session deposit to prevent no-shows. Due to a higher than normal amount of no-shows for these early and late times, we must enforce the deposit unless you are an established client.
COUPLES massage deposit: We require a $20 deposit for all couples massage bookings. This can be done with a card over the phone or in person. We have had too many last minute cancellations and when a couple cancels last minute this means one or more other couples were turned away and told they could not get in. In addition, since we have our therapists come in special for all couples massages, we lose money having to pay therapists for canceled sessions. We turn away several couples each week because we have only so many appointments available so we appreciate your cooperation with the deposit for your session.
Couple massage cancellations for special promotions/special holidays: For Christmas, Valentine’s Day, and Mother’s Day promotions for couples massages, if a cancellation is made on the same day of your appointment, your card will be charged for the full amount of the appointment (regardless of the reason). During these peak times we turn away a ton of couples and once we tell them there are no appointments we lose that business for good. We appreciate your cooperation.
Cancellation policy for couples massages on regular days: If you schedule a couples massage and cancel in less than 24 hours before your scheduled time you lose your deposit. If you cancel in less than 3 hours prior to the scheduled start of your couple massage session you lose your deposit and you will be charged ½ of the remaining balance of the session (regardless of the reason for cancellation). When you cancel at the last minute we cannot get another couple in that slot and we have already turned away lots of couples who wanted your time slot. Your cooperation is appreciated.
For after hours, early morning, and weekend appointments: Please call ahead for these so we can try to accommodate you.
Phone scheduling: We prefer to use a smartphone for scheduling. Some would say this is unprofessional but the fact is we get calls around the clock from clients all over the United States. Therefore, we are dealing with different time zones and because we utilize the smartphone (current technology) we are able to be totally accessible most of the time. This is important to our clients and many clients like being able to text us if they are sitting in a meeting or at work where they cannot talk on the phone.
Old Gift Certificates: If you have a very old gift certificate – older than 2 years ago – then we will not have a way to track it or to know exactly what you paid for it. We have gone to a whole new system and therefore we have to give you only partial value for the certificate of about 1/2 the original cost. We can also give you some additional discounts if you want to schedule further sessions. Please keep in mind that our pricing now is much higher. So for example, a single session now costs $70 and that long ago was about $50.
Old Groupons: We have informed everyone who contacted us to request any refunds from Groupon directly. We do not honor any old Groupons as they are from more than 4 years ago and we do not offer Groupons at all now.
Scheduling for couple massages: We understand that people sometimes decide to get a couples massage at the last minute. However, if at all possible, please schedule at least a day ahead. We utilize highly-skilled, seasoned therapists who have their own massage practice or who work part-time for high-end spas and we must coordinate with their schedules. We do not use newbies just out of massage school like many other spas or offices. This is to your advantage since you end up getting a phenomenal massage so please help by scheduling ahead. We really appreciate it.
Payment: We currently accept cash and credit cards. For couple massages we prefer cash since a huge portion of our couples are from out-of-town. We appreciate your cooperation.
Walk-ins: NO walk-ins. By Appointment Only.
Location: Located in the heart of Beachwood near the intersection of Chagrin Blvd. and S. Green Road. Free parking, easy access, a few minutes from I-271; 17 min from downtown Cleveland, 20 min from Airport; 12 min from Independence.
The Spa Experience: We have a spa background and like to pamper our clients with plush linens, an extremely soft and warm massage table, the best music, and a heavenly massage. We are NOT a spa, however, we provide a spa-like experience in a more intimate environment, conveniently located in the heart of Beachwood, Ohio.